Cancellation and refunds
The free trial is there so you can decide with calm. Here is what happens when you cancel, when a payment does not go through and when you ask for a refund.
Free trial
You start with a 30-day free trial, no card needed. You can cancel during the trial and you will not be charged.
Cancelling your subscription
You can cancel whenever you want from your account settings, in the billing tab.
If you cancel before your next billing date, it does not renew and you are not charged again. You keep using Voorder until the end of the period you already paid for. After that your account becomes read-only: you can read, export and delete your email, but not send.
Failed payments
If a renewal fails, we give you 3 days of grace to fix it. After that your account becomes read-only until the payment goes through. Your email stays safe.
Refunds
We do not refund periods you already paid for, nor partially if you cancel in the middle of a period.
This does not limit the rights the law gives you as a consumer. If the law gives you a right of withdrawal in your case, we respect it: write to info@voorder.com within the legal deadline and we return your money within 15 calendar days at most, through the same payment method. If we charged you too much or by mistake, we fix it and return what we charged.
Contact
Need help with a charge? Write to info@voorder.com.